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We get lots of customer feedback & reviews!
We receive nice comments about our employee scheduling service from users every day...here are some testimonials from a few of the various industries we serve.
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and reviews are used with permission.
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see what our users are saying about us
EMS - EMT
Parks & Rec
We face a tremendous challenge every day at SeniorCare EMS to maintain our ever growing and changing schedule. We have a staff of 350 employees who all have individual job needs due to their own personal family and school schedules. WhenToWork has helped us allow our employees flexibility with their schedule, ease of communication with management and other staff, and ease of covering shifts. We constantly are asking to staff special events and special transports at the last minute. WhenToWork is ideal for helping us reach out to our staff and staff these events rapidly. The support staff at WhenToWork has been very quick to answer any of our concerns or questions. We look forward to continuing to grow with WhenToWork!"
When To Work has allowed us an easy way to page out our dive team during emergency responses. We have used pagers in the past, but
the functionality of the message system of When To Work has allowed us to page out via text to phones and is very user friendly for our dispatchers to page out the dive team and give updates to us as we respond. Thank you When To Work."
Clear Lake Emergency Medical Corps
Covering slots for an Emergency Medical Service is a HUGE headache...your system has taken the headaches away. This program has been a tremendous help to our service. Every EMS could benefit from it. Filling vacancies has never been this easy. Part-time folks "take" available slots almost as they are posted. No more phone calls. No more post-its on the board."
I am a paramedic for Atlantic Ambulance. This is a second career for me. My first career is that of a television director and the TV business is quite dynamic. A show for tomorrow or next week can come up at a moment’s notice (and go away as quickly). The melding of these two vastly
different occupations DEMANDS FLEXIBILITY. With When2Work, no matter when or where in the world I am, I can quickly add or drop shifts as the need arises. There is ABSOLUTELY NO WAY I could handle both careers without this invaluable tool. BRAVO W2W!!!!!"
|Scott Levine, Paramedic - Atlantic Ambulance and Owner:|
LORCOTT PRODUCTIONS, INC.
Basking Ridge, NJ
We, at Valley Medical Transport, had struggled for so long with paper schedules and the endless changes that managing shifts for over 150 employees.
WhenToWork allows us to post changes in real time, notifies our employees of those changes and keeps our managers informed of vacation requests, shift openings and much more. Our training division utilizes WhenToWork to notify employees of course announcements, policy changes / additions and general information. Our dispatch staff has the schedule at their “fingertips” which means better planning for pre-scheduled transports and better utilization of crews.
The support staff at WhenToWork responds to our inquiries within minutes of requests and always assures we have instructions on how to best utilize all the attributes of WhenToWork. We would recommend WhenToWork as the most cost effective internet based scheduling service you can find!"
I have been using When2Work for over a year now and I can’t even begin to list all of the ways it’s made our lives easier. Not only does it save me time & energy when creating a schedule, it gives the staff the perfect amount of freedom to trade, pick-up, offer shifts to others & set their conflicts in clear & simple ways. As our department continues to grow, When2Work makes that transition work go much more smoothly than any other scheduling method we’ve ever tried.”|
Our volunteers love the ability to see where volunteers are needed and sign up online without coming to the theater.
They find it easy to use and far more convenient than the previous system. Since using this system the filling of slots has improved dramatically over the old paper calendar."
We wouldn’t have a business without the capability of When to Work. It’s All In The Game,
an industry leading facility, a one-stop for sports activity, specifically baseball, requires being able to manage a constantly changing staff of 30 to 60 employees at all times.
When to Work continues to be the best tool we have onboard to control a continuously changing staffing model.
We have full-time, part-time, coaches, trainers and multiple locations. Thank you for your support.”|
have told so many skate rink owners about the program, it has helped me
get a handle on scheduling, which is a particular nightmare for rinks due to
the fact we have crazy hours and lots of employees that generally work other
jobs as well….Thanks again for a great product. We love WhenToWork! ”
I have demoed two other web based scheduling programs and when I tried whentowork.com I was so impressed I signed up for a year even before my expiration of my demo.
Your program is very user friendly and easy to use. I love the features.
...It is rare to find this much efficiency in the software/web industry! I will certainly pass along and recommend your services!"
We are an amusement park with a large number of seasonal employees. Scheduling these employees for the various departments has always been a challenge that has taken department managers many hours each week. Year ago our software staff programmed a scheduling system that we used for quite some time. It was never a great solution and we constantly had to fix it or change it. Switching to WhenToWork has made things so much easier. We began by trying it out with one of our departments with about 400 employees. It worked so well one by one we have added more departments. We currently have 1,512 employees on the system in five of our major departments and we anticipate adding more.
We also are very impressed with the customer support. Each time we have some issue or problem and have contacted the staff at WhenToWork they have always responded right back and have been able to resolve our problems. Very refreshing in this day and age when great customer support seems to be dying out.
I just want to say what a great service you provide.
It has made my job more productive."
The When to Work program has made a huge impact on our staff’s work schedules. As a 24/7 department and different position schedules, it was very difficult to keep track of the staffing. With W2W, it allows much more functionality and visualization. Our staff know where the ‘holes’ are and we are able to fill those holes much easier and with less confusion. The staff always know who and when to expect to come in and it allows much better planning and efficiency of the department. We also use W2W to communicate with our staff and document time off as well as keep track of our staffing contacts and resources. We are very impressed with the dynamics of the program and the efforts that are made to constantly improve it and tailor it to our needs. Customer support is always prompt and responsive and I believe they truly care about the functionality of their product. I highly recommend it and would definitely say W2W is an excellent solution and a great value for those struggling with staffing schedules. "
|Kelly M, Radiology Manager
I have been using the WhenToWork Scheduling system for about a year now. The ease of use is amazing. The customer support is also quick and knowledgeable with responding to any questions or concerns.
I would and have recommended this system to others, as a matter of fact I was granted a free month for referring a friend! Thank you when to work, you have made my job much easier."
I am amazed at...well everything about WhenToWork; the level of customer service, the intuitive glitchless software...the standard for software companies has definitely increased dramatically... replies within minutes rather than days, solutions to my odd requests within hours rather than weeks. I know software and WhenToWork is on par with companies like Google. Google is great. And WhenToWork feels like Google."
|Pamela Matheson |
Mgr. Registration & Patient Scheduling Rural Site
Supervisor for Business Systems
Bruce Health Services
Markdale, Meaford, Southampton, Wiarton &
program is terrific. It has made a dramatic impact on how we do
|Joseph J. Davis, EMS Director|
Luke's - Roosevelt Hospital|
New York, New York
Whentowork has simplified my life and busy schedule. The cost is extremely reasonable. The tech support surpasses any company I have ever worked with. I have between 2 and 5 jobs out daily. When to work makes this easy with color coding each job. I know at a glance where my employees and jobs are. I save about 8 hours a week with this system.
My employees love it because it's easy to read and easy for them to access. My managers love it because they are constantly informed about who is on their job, who cancels and who is added to fill that slot. I so appreciate all the items made available to my company: easy employee messaging, shift changes, accessing my managers, employee history and so much more. This is the best scheduling system available and allows me more time than I have ever had with scheduling.
Thanks so much, I am so grateful. " |
We are a small family farm and I had been scheduling our clerks, field trip staff, and field workers on Excel for years. So many headaches and stress! I was encouraged to try an online service; When to Work is just what we needed!
It saves money because it saves hours of me being paid attempting to do the schedules. I am NOT computer-savvy, but When to Work is
an extremely intuitive service that even people like me can use with ease!
Our employees love it too, and it has virtually eliminated scheduling stress for our entire operation. If I ever need help, I get an immediate response from the support staff.
When to Work cannot be beat! "
Our seasonal staff is made up of mostly high school & college students. Until we started using WhenToWork two years ago, I would spend hours each week on a work schedule only to find that their availability had changed in the meantime. The real time employee availability “drop downs” eliminate that issue entirely.
A task that used to be time consuming and frustrating is now quick and easy.
The shift trade board also allows me to transfer the responsibility for finding shift coverage to my staff while maintaining control over final changes.
This product was developed with the user in mind. It’s easy to use and functional from both a staff and management perspective.
If you dread scheduling and value your time, you should try WhenToWork. It’s a great tool at an affordable price!"
In a day when customer service seems like a lost art, I cannot say enough positively about the folks at When to Work. Although not a computer idiot, I'm far from a highly skilled technological person.
At no time did I feel that my questions were stupid, nor did I wait for more than an hour for an answer.
Our business is highly seasonal and goes from needing 6 or 7 folks in one month to 20 to 25 in another. Although I'm still learning the ropes, I am quickly becoming a believer in When to Work!
Thank you so much for a great system that works AND for great people to help answer the questions! Five stars for When to Work!!!"
Retail Market & Office Manager
Fruit Farm & Market
love your customer service. Always so prompt, efficient, and professional.”
Massage Envy Spa
Thank you and your wonderful staff at When to Work for enabling us at PBS to grow and manage our unique Food & Beverage Staffing Company. We are the premier Food & Beverage Staffing Company in the Baltimore / Washington metro area. Our expert staff put us in a class by ourselves, but there is no way we’d be able to go into this fall ’08 season with 500 staff members to work approximately 1000 events without the help of W2W.
Thank you for all you and your staff have done, W2W is the ideal fit for the way we run our business. Please keep up the great work; it is nice to know we are working with a company that is innovative."
|Robert Gold, President|
Juggling a staff of around 30 employees whose availability plus our need for them changed not only weekly, but often daily was a difficult task. One of my administrative assistants used to have to phone everyone every Friday and then again during the week as things changed daily, but often messages were not received in time. It was a big headache. With WhenToWork.com employees have instant e-mail of any changes we make and can check schedules easily online. Even at home I can get messages about their need to change work times or request time off so I know before I get to work the next morning.
I love the convenience and the time it saves us!"
Learning Center #2317 |
When to work has been a lifesaver since we began using it several years ago. Working in the non-profit wellness sector we have multiple different departments with dozens of employees. Prior to when to work we were making paper schedules and printing them and putting them in a three ring binder. It was a disaster! Ask-off’s weren’t correct, if an employee didn’t come into work for a couple of days and check the schedule they would miss or be late for a shift.
After when to work was introduced to us, it changed everything. We now operate our entire part-time staff on when to work. Our staff love it and a shift is never missed and always covered.
The email notifications, text abilities, and messaging make it a no-brainer for anyone. Thank you when to work!”
Member Services Director
|Salt Fork YMCA|
I wanted to drop a quick note to you all in order to thank you for the wonderful upgrades and improvements to W2W – You have improved how we galvanize our staff and our ability to update and note changes in the staffing on a day to day basis.
|Vera De Ferrari,|
City of San Rafael
San Rafael, CA
We have noticed less absenteeism, more communication amongst our staff members, and a general improvement in our scheduling tactics.
Thank you for all you do to increase your user interface and improve all the reports, views, trade boards, and the like. Our staff really enjoyed W2W and found it much easier than another platform we used last year. We look forward to working with you again next season! Cheers!
We are a recreational agency who has over 35 part time employees, which most are under 20 years old. We needed a system which can integrate texting, email and give the employees some choices in what shifts they work and be able to sign up to cover additional shifts.
When to Works does all that and more. We have saved time and money in scheduling, overtime and not violating minor work regulations. The best part is When to Work has a great customer service dept. and responds very fast to any requests. Excellent investment and your scheduler and employees will love it."
|Steven D. Burke|
William Shore Memorial Pool District
Port Angeles, WA
Your program has been an immense blessing for our agency of four swimming pools and 150 lifeguards. The auto-fill and online availability are the most useful features to ensure a virtually error-free schedule!
|Nicole Van Winkle|
Conejo Recreation & Park District
Thousand Oaks, CA
I am a huge proponent of whentowork.com and spread the word to whoever will listen. Thank you!"
My company has been using whentowork.com for 3 years now. We absolutely love it. It is easy to use and it enables us to stay organized.
We use the system for everything - time off requests, weekly schedules as well as finding subs for our employees.
We have found that no other system works as good as this because whentowork allows you to keep track of everything going on within it and it gives managers a sense of control from anywhere - any computer.
It really teaches young people responsibility when it comes to their work schedules. Thank you so much! We are very pleased!"
NOMAD Aquatics & Fitness
Since all of my lifeguards are high school and college students, scheduling can
be hectic to say the least. I no longer have to keep track of hours, shift
trades, etc. When to Work is simply the easiest and most cost effective way
to schedule employees that I have found. I wish I had found them a long time
After using it since July 2005, I have most of my staff completely online, less paper schedules and better communication. There are very few scheduling errors and the ability to communicate with everyone has increased productivity and team cohesiveness. The company I work for is Professional Community Management at Laguna Woods Village. I run the Aquatics Department, with 5 locations...It is a very complicated scheduling process and this makes it a breeze. I continue to brag about this web site to everyone and you just keep getting better and better. This web site saves me at least 10 hours a week on my scheduling!"
Laguna Woods Village Aquatics Department
Professional Community Management
Laguna Woods, California
Just wanted to let you know how much we love When to Work. I am currently using for our concession and aquatic staff. The Aquatic will be ending soon (seasonal operation) but we will be back in May. I will be spreading the word. You have worked with us on billing, suggestion for improvements and more. It is easy to use for both the staff and managers. Thanks for providing great product and service."
We are a small non-profit organization that provides supports to individuals with developmental and physical disabilities that choose to live in their own homes in the community. Due to the nature of our work – the vast majority of work occurs 1-1 in the supported individual’s home and in the community, communication and logistics related to staffing, scheduling and communicating to the employees used to be extremely difficult at best.
When to Work offers an internet based, real-time link to our employees that gives everyone consistent access to schedules, general information related to our services, and the ability to communicate with each other easily and effectively. It also provides reports that confirm services provided and assists us with processing payroll for our employees. We have taken the basic functionality of the program, and customized it to our organization’s unique needs, at a cost that is affordable for us to sustain even in the midst of state funding cuts to our services."|
For the Reference and Instruction Department at Iowa State University Library, WhenToWork has been the best application for organizing our department scheduling. I work with around 20 people with varying schedules that have to be puzzle-pieced into a working desk schedule. Their meetings, research time, time-off, course instruction, etc. all have to be considered when setting up a schedule for the semester. Anyone who has tried to arrange complex weekly schedules will find WhenToWork has truly taken all the guesswork out of building them:
|Norma J Dowell,|
Library Assistant IV, Instruction Department
Iowa State University Library
- We have developed an extensive set of templates that help keep meeting rotations and base schedules clear
- The color codes make everything even clearer
- Employees make their own trades and do not need assistance from a manager when there are conflicts
- The autofill feature is a godsend when there are large holes to fill
during major conferences
- Managers are in the loop about every change on the boards
- Everyone knows when there is a hole to fill (when someone is sick or there is an emergency)
This is one of the most intuitive and cost-effective applications on the market today. I highly recommend WhenToWork to any university library with a large staff in need of a web-based scheduling system."
As the system administrator in the library, I work with a variety of Helpdesks both internally to my institution and externally. I have to tell
you that your support is the best I've ever seen! Your response time is phenomenal and I've yet to be dissatisfied with the quality or accuracy of your
|Debbie Smith, |
Library Resources Technician
Kwantlen University College
Scheduling staff in libraries is very complicated, and this software accomplishes it handily. We'd never go back to the old way of creating
schedules. Your support team has been very helpful when we've wanted to figure out how to push the system to solve a schedule need unique to us. Libraries
really should look at your product, and the service is the speediest I have ever encountered!"
Extravagante Valet began using When To Work over two years ago in a new market with less than a dozen valets. Since then our staff has grown six fold in this market and
When To Work has been an essential part of managing a dozen locations with a substantial staff including many students and the need for easy flexibility. The mobile access, ease of use, dependability and tracking functions have proved themselves time and time again. We will be implementing this innovative and essential tool throughout the company and will continue to proudly recommend W2W to many of our clients. We are confident that as our company grows so will When to Work and their consistent desire to accommodate the needs of their clients through tremendous customer service and receptiveness. We
believe that creativity and suggestions will only create the incentive to be noticed and recognized as #1; this is what makes When To Work the best."|
I just wanted to write and thank you for providing my company with such an outstanding service...your service has made my job so much easier. Gone are the days of creating schedules on Excel or by hand. Gone are the days of calling every person on my schedule to give them their hours. Gone are the days of posting a schedule up at a specific location and then having to chase down tons of people to inform them of every single little change made. Now my employees can decide their own schedule, they can arrange to have their shifts covered themselves, they can access a current and up to date schedule anywhere anytime.
So much work has been taken out of my hands that my time is freed up to focus on things like growing business and making my operations more profitable."
We have been using when to work for about two years now and it is, by far, the best scheduling system we’ve ever used. I continue to ask myself “How did we ever managed schedule without it?” whentowork, or W2W as we call it, has become an essential, much needed part of our daily 24/7 security operation. What a great tool to have, and even better is the swift, friendly and professional support we receive from the customer support team. Thank you all for making our scheduling needs a breeze."
|Jhovany Medrano Guzman, CPO|
President & CEO
Sentinel Protection Services, Ltd.
Calgary, AB. Canada
WhenToWork has been an invaluable tool in our organization. Our service is comprised completely by students that demand a highly flexible schedule so that they can focus on their number one priority, being a student. As such, WhenToWork allows our personnel manager the ability to rapidly alter schedules and the students can see the changes almost instantly.
Student Safety Service Coordinator
Between the flexibility and the software’s inherent features, such as setting availabilities, time-off requests, and the trade board, we have seen a tremendous reduction in attendance problems. Truly an excellent product and excellent customer service."
Thanks again for the great program...
Winthrop Harbor Police Department
Winthrop Harbor, Illinois
WhenToWork has really increased our efficiency and virtually eliminated instances of people 'not
knowing' when to work due to changes, etc."